Goods being returned due to 'surplus stock' can only be returned subject to the Company’s prior agreement and only if they are in ‘as new’ condition and in original packaging.
'Surplus stock' that is not a standard stock item, in box quantity or not financially prudent may be rejected.
Freight and a handling charge will be payable.
Special items and goods ordered to Customers' specification shall not be cancelled or returned.
Please use a Goods Return Request Form if you wish to return any stock items to VBH. Once we receive your request we will generate and send you a Return Order Confirmation. Please read the Return Order Confirmation to ensure that the return process runs smoothly.
Please note that any discrepancies must be advised to VBH within 3 working days of delivery, as stated in our Terms & Conditions of business.
